Updated February 2025
DATA PROCESSING NOTICE
This is the Data Processing Notice (also known as a Privacy Policy) of Age Concern Guernsey LBG. It is issued in compliance with the Data Protection (Bailiwick of Guernsey) Law, 2017 “the Law”
We care about your personal data and ensuring you are informed about how we use it. We acknowledge our obligations under the Law, and we promise to the best of our ability, to protect your personal data, and to manage any information you share with us in line with the Law.
We acknowledge that all processing of personal data must be lawful, fair and undertaken with transparency.
This Notice sets out how and why we collect and use your personal data and our legal basis for doing so.
Who are we?
We are Age Concern Guernsey LBG, a registered charity (CH96) and a company Limited By Guarantee. We are a member of the Guernsey Disability Alliance and registered with the Guernsey Registry (CMP64549). We are also registered with The Office of the Data Protection Authority (registration number DPA3617).
What do we do?
Age Concern is specifically concerned with the needs and interests of all older people (defined as those over the age of 50) based chiefly in Guernsey. In addition to providing practical support to individuals, Age Concern campaigns on issues such as age discrimination and pensions, influence public opinion and government policy about older people. Together with our partners, we’re changing the day-to-day experience of getting older through our friendship services which are changing the issue of loneliness among older generations provided from 4 local centres. We are helping to change loneliness and isolation into comfort and connection. We’re an expert voice on ageing, changing the way older people are treated and represented in society through research and campaigning. We work with local policymakers to challenge inequalities and push for the changes that’ll improve older people’s lives.
What data we collect
We only hold limited details of relating to our members and volunteers. This not only enables us to contact our members and volunteers and to enable us to carry out our core business services and/or comply with a contract, but also to comply with statutory requirements and our legal obligations.
Where does this data come from?
The personal data we process is given to us directly by you, our members, volunteers and from inquiries through our website, telephone calls, emails or social media. We do not collect any personal data from any other sources.
How we use your personal data
We obtain information about you when you use our website, for example, when you communicate to us via the “contacts” page, or to make a donation, register for an event we are organizing, or register to receive one of our publications/magazines, or information about our products and services, or attend one of our centres.
When you interact with us on social media platforms such as Facebook, we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms.
Our lawful basis for processing your personal data
In order to be able to provide you with the services you require, we use our legal contractual basis for processing your personal data and/or rely on our legitimate business interests.
Consent
In instances where we are not relying on a contractual and/or legitimate business interests’ basis, we rely on consent to lawfully process your personal data. This can be obtained orally, by email or in writing. You have the right to withdraw your consent at any time, however, it must be highlighted that by withdrawing your consent we may not be able to provide you with our core services.
Types of personal data we collect
- Your contact details, such as: name, postal address, email address and contact number
- A record of our communications with you
- Your lifestyle details
- Your health details
- Date of birth
- Next of Kin
Special category data
Defined in the Law as – “Personal data revealing an individual’s racial or ethnic origin, political opinion, religious or philosophical belief, trade union membership, genetic data, biometric data, health data, data concerning an individual’s sex life or orientation, & criminal data.” The Law requires this data to be processed with additional protection, and consent to do so is included on our Membership Form
Sharing of your personal data
We do not share your personal data with any third party.
Transfer of data
We do not transfer your personal data outside the Bailiwick of Guernsey.
Direct marketing
We do not use any form of direct marketing.
Retention of data
All data is retained securely and only used for the purposes for which it was collected under the Law. Data is only retained for as long as is required to comply with our statutory obligations, in order for us to provide you with the services forming part a contract, or with your consent. In any event, data is reviewed and weeded 7 years after a member leaves Age Concern Guernsey.
Your rights
The Law provides you with a number of rights, but specifically and of relevance, you have the right to:
- request confirmation of the personal data that we hold about you and what we are doing with your data;
- request correction of your personal data if incorrect, out of date or incomplete;
- request that we stop any consent-based processing of your personal data after you have withdrawn that consent.
Social media
This notice does not cover any third-party websites or social media sites used in conjunction with Age Concern We are not responsible for the actions or activities of third-party website/social media outlets. You are advised to read the data collection and privacy statements on other websites and social media outlets you visit.
Cookies
Cookies (often known as internet cookies) are text files with small pieces of data — like a username and password — that are used to identify your computer as you use a network. Specific cookies are used to identify specific users and improve your web browsing experience.
If you leave a comment on our site, you may opt-in to saving your name, email address and website in Cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Contacting us
We are defined as a Controller according to the Law. If you have any questions or queries regarding how your personal data is being managed, please contact the relevant Centre Manager by emailing hello@ageconcernguernsey.org.gg
Contacting the regulator
If you feel that your personal data has been handled incorrectly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the data protection regulator – The Office of the Data Protection Authority (ODPA). You can contact them for advice by writing to:
The Office of the Data Protection Authority
Block A
Lefebvre Court
Lefebvre Street
St. Peter Port
Guernsey
GY1 2JP
Or by telephoning (01481) 742074, by email to info@opda.gg or you can submit a complaint online at www.odpa.gg and complete the ‘make a complaint’ section.